Shipping Policy
The company ships womenswear to addresses within the regions served by wgebsweater.com. Shipping timelines are qualitative. Orders are processed and dispatched within standard processing periods. Delivery duration depends on the destination and the selected shipping method. The company does not guarantee specific delivery dates or rapid delivery times. Customers receive a confirmation email with tracking information once the order has shipped. Shipping charges are calculated at checkout based on the destination and shipping method. The company does not deliver to addresses outside its serviceable regions. The company is not responsible for incorrect addresses provided by customers. If a package is returned to the company due to an incorrect address, the customer bears the reshipping cost. The company ships to the address provided at checkout. Customers must provide accurate shipping information.
Return Policy
The company offers a strict 14-day no-reason refund policy. Customers may return eligible items within 14 days of receiving the order without providing a reason. The 14-day period begins on the date of delivery as confirmed by the carrier. Customers must initiate the return within 14 days. The company does not accept returns initiated after 14 days. To be eligible, items must be unused, unwashed, and in their original packaging with all tags attached. The buyer completely bears the return shipping costs. The company does not reimburse return shipping charges. Returns must be initiated by contacting the company using the details in the Contact Information section. The company reserves the right to reject returns that do not meet the eligibility conditions. Items returned without prior authorization will not be accepted.
Refund Policy
After the company receives and inspects a returned item, the company processes the refund. Refund arrival time is at least 14 days from the date the company approves the return. The refund is issued to the original payment method. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The company complies with all applicable local regulations. The company does not issue cash refunds. The company does not refund shipping charges paid at the time of purchase unless the return is due to a damaged or defective item. In that case, the company refunds the original shipping cost. The company does not refund return shipping costs. The company processes refunds in the order they are received. The company is not responsible for delays caused by payment processors or financial institutions.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. Customers must contact the company within 7 days of receiving the order. The customer must provide photographs of the damaged or defective item and the original packaging. The company will review the claim. If the claim is approved, the company will provide instructions for returning the item. The company will cover the return shipping cost for approved damaged or defective claims. The company will issue a replacement or a full refund, including original shipping charges. Claims submitted after 7 days of receipt will be denied. The customer must retain the damaged item and all packaging until the claim is resolved.
Non-Returnable Items
Items that do not meet the return eligibility conditions are non-returnable. Items must be unused, unwashed, and in their original packaging with all tags attached. Items that have been worn, altered, damaged by the customer, or washed are non-returnable. Items without original packaging or tags are non-returnable. The company does not accept returns for items that are not in resalable condition. The company does not accept returns for items that have been modified or customized by the customer. The company does not accept returns for items that have been damaged during return shipping. The customer bears the risk of loss during return shipping.
Return Process
Customers must follow these steps to return an item. Step 1: Contact the company at [email protected] to request a return authorization. Step 2: The company provides a return authorization number and return instructions. Step 3: Pack the item securely in its original packaging with all tags attached. Step 4: Ship the package to the following recipient and address. The recipient must be Hiu Fung Limited. The contact phone is +852 9144 7782. The specific return address is 1001 Kwai Chung Road, Kwai Chung. Step 5: The customer must provide the company with a tracking number for the return shipment. Step 6: The company inspects the returned item within a reasonable period. Step 7: If the return is approved, the company processes the refund. The refund arrival time is at least 14 days. The buyer bears all return shipping costs. The company does not provide prepaid return shipping labels. The customer must write the return authorization number on the outside of the package.
Contact Information
For questions about shipping, returns, or refunds, contact the company. Email: [email protected]. Phone: +852 9144 7782. Address: 1001 Kwai Chung Road, Kwai Chung. Website: wgebsweater.com. The company responds to inquiries within standard business hours. The company does not accept return requests via social media or third-party platforms. All return requests must be submitted through the email address provided. The company is not responsible for returns lost in transit. The customer must use a trackable shipping service. The company recommends that customers retain proof of shipment. The company's customer service team is available to assist with all shipping and return inquiries.